Curriculum Vitae
Denise Juppé
3416 Holmes Ave. S.
Minneapolis, MN 55408
Phone: 1-425-445-3408; Email: denise.juppe@gmail.com; Website: https://www.denisejuppe.com
Objective: To find a position in science, medical or technical writing, preferably with opportunities for content design.
Strengths: Excellent written and oral communication skills; ability to clearly explain complex concepts; experience working with subject matter experts (SMEs); strong sense of design; good social skills. Background in biology and software development
Skills:
Relevant studies: Science Writing, Instructional Design, Graphics Instructional Design, Web Page Design. Media Archeology
Applications: Microsoft Office Suite, SharePoint; Adobe Photoshop, Captivate, Flash Player and InDesign; WIX.
Programming languages: C#. C++, Visual Basic .NET
Scripting Languages: HTML, XML
Languages: Spanish, French
Education:
The Johns Hopkins University Graduate Certificate, Science Writing
Arizona State University, Tempe, AZ Bachelor’s Degree, Art History, magna cum laude
Michigan State University, E. Lansing, MI Master’s Degree, Instructional Design
Duke University, Durham, NC Bachelor’s Degree, Zoology
Experience/Training:
1/20-9/21 The Johns Hopkins University
Completed online studies for Graduate Certificate in Science Writing through Johns Hopkins University Advanced Academic Programs.
9/14-8/19 Phoenix Art Museum, Arizona State University
Underwent training and worked as a docent and educator at the Phoenix Art Museum, created PowerPoint classroom talks, used Adobe Flash Player; completed studies for a Bachelor's Degree in Art History at Arizona State.
4/15-present Fertility and Reproductive Studies Group, Oxford, U.K. Website Designer (remote)
Designed and implemented website (www.frsg.org) and continue to perform site maintenance and updates as needed.
8/13-10/13 Author-it Software Corporation, Seattle, WA Technical Writer 3 (Contract)
Restructured existing documentation layout for Cloud Migration toolkit on Enterprise Authoring Platform. Revised Table of Contents, reconfigured topics in database, consulted SMEs, wrote and revised content and standardized topic titles. Created spreadsheets to track topic changes. Revised and restructured key sections of Author-it Knowledge Center. Proposed documentation restructure for Locale Migration toolkit. Incorporated reviewer feedback and trained new personnel.
5/12-3/13 T-Mobile Corporation, Bellevue, WA Senior Technical Writer (Contract)
Worked with technical architects in the Enterprise Services IT organization.
User Guides and Glossary: Wrote T-Cloud User Guide, T-Cloud Administrator Guide, Survey Manager User Guide, and revised the Reliance 2.0 User Guide. Created online Enterprise Services glossary.
Documentation: Revised architectural documents and diagrams as needed. Worked with architects to develop an Infrastructure Request Document (IRD) template and Technical Architecture Document (TAD) template.
Presentations: Created and presented PowerPoint slides describing applications in the Enterprise Services organization, the design of the ES knowledge base; and team accomplishments. Edited presentation on “real-time decisioning.”
Videos: Wrote scripts and captured screens with Adobe Captivate to demonstrate how to request a server (T-Cloud) and update application information on the ES knowledge base.
Knowledge Base (SharePoint): Collaborated on Web page design for an Enterprise Services (ES) Applications Knowledge Base; identified and researched Phase 1 applications, determined data to be collected. Managed Phase 1: designed forms, interviewed SMEs, entered data, created tracking spreadsheet. Revised pages (added fields, uploaded diagrams and documents, created icons.) Facilitated meetings to coordinate this knowledge base with an organization-wide knowledge base (T-EAKC).
Siebel: Read batch files to determine FTP use for various database functions. Created graphical representations of each batch operation using Visio, as required for migration from FTP to SFTP.
T-Cloud Portal: Participated in UAT for the portal. Identified and logged navigation, workflow, and communication issues. Revised text, labels, e-mail and error messages. Provided suggestions and feedback on site design.
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11/10–5/11 Microsoft Corporation, Redmond, WA Technical Writer (Contract)
Collaborated with SMEs to write white papers, datasheets and slide decks describing architectural changes and software updates to Microsoft Dynamics AX 2012. Revised and/or added content and incorporated relevant graphics.
5/10-8/10 Broadstripe Cable, Tukwila, WA Technical Writer (Contract)
Designed workflow (script) and job aid templates for Call Center; converted flow diagrams to workflow text; created spreadsheets and managed document review process; identified problem diagrams and worked with SMEs to resolve issues; standardized and edited job aids; created glossary and style guide.
4/09-3/10 Spanish Studies
University of Washington classes and Semester Abroad in Quito (Ecuador); volunteer translator (Guatemala)
11/07-4/08 Self-Employed Book Editor
Provided developmental and content editing; helped design layout for Singular Visions, a book on outsider art.
2/99-8/08 Microsoft Corporation, Redmond, WA:
5/08-8/08 Technical Writer (Contract)
Converted reference documentation for Dundas Chart software to Microsoft standards. Wrote documentation for new classes and class members. Interviewed developers to ensure accuracy of materials and resolve inconsistencies.
5/07-10/07 Programming Editor (Contract)
Lead editor for Xbox 360 Software Development Kit. Responsible for content editing, copyediting and researching content issues. Edited newsletters, PowerPoint slide decks, and white papers. Wrote and updated content on team website (Game Tech). Created spreadsheets. Provided feedback for developmental editing and content editing of an auxiliary SDK.
7/02-1/05 Programming Editor (FTE)
Edited documentation for the .NET Framework, including conceptual topics, class library reference topics, and code samples. Headed committee to redesign the Table of Contents for new version, Implemented the new design. Created orientation pages, reorganized files, updated links, ensured that content appeared in the build, coordinated removal of duplicate topic titles, worked with writers to determine proper topic placement, and managed spreadsheet from which the Table of Contents was built. Served on committees to create new topic types for .NET Framework SDK, Helped design and analyze usability studies to determine user experience with current SDK, in order to improve design of subsequent versions.
1/01-5/01 Programmer Writer (Contract)
Documented the Exchange 2000 Sample Gateway. Described the impact of new Windows 2000 and Exchange 2000 architectures on building a gateway, described installation and configuration procedures. Updated topics from the Exchange 5.5 Sample Gateway Guide, such as address handling and message transfer. Coordinated migration and conversion to XML of topics updated from the Exchange 5.5 Gateway documentation. Interviewed testers and other support personnel.
1/00-6/00 Programmer Writer (FTE)
Wrote Security section for Scenario 4 of the Back Office Developer’s Guide, describing how to create and use an ISAPI filter to customize security procedures on an Internet Information Server (IIS). Developed and coordinated scenario contents with other team members, created conceptual and procedural subsections, designed art in collaboration with graphic artists, and created extracts of sample code. Wrote the Deployment section for Scenario 3 of the Back Office Developer’s Guide.
2/99-11/99 Programmer Writer (Contract)
Wrote the SDK for the Suite Integration Toolkit (SIT), a COM-based product that integrated the installation of Microsoft BackOffice applications. Documented interfaces, interviewed developers, determined design and graphics needs, and wrote documentation to enable developers to write custom components for the SIT.
8/96-5/98 Idyll Arbor Press, Ravensdale, WA Book Editor (part-time)
Edited two books for small publishing firm. Researched and wrote chapter on zoonoses for Pets in Therapy.
Software Developer Experience:
1986-1991 Polaroid Corporation, Cambridge, MA
Converted front-end scanner software to DropIn for Adobe Photoshop; assisted in design and implementation of user
interfaces; wrote software for the Macintosh Scanner Project; wrote and updated programs for the image processing system.
11/82-5/84 Baron Data, San Leandro, CA
Worked on a phonetic-to-English translation system for court reporters using DASL (similar to C language).
12-81-9/82 Research Development Corporation, San Francisco, CA
Wrote software for respiratory gas monitor measuring CO2 and O2 concentrations and respiratory rates.
1/8-6/81 AM/ECRM, Bedford, MA
Assisted in development of hyphenation and justification package.
11/78-12/80 Department of Electrical Engineering, Massachusetts Institute of Technology, Cambridge, MA
Developed and edited software in C and assembly language for a multi-user image processing system.
Publications:
Abdill, M. & D. Juppé, Eds. (1997). Pets in Therapy. Ravensdale, WA: Idyll Arbor, Inc.
Nathan, A. A. & S. Mirviss. (1998). Therapy Techniques Using the Creative Arts. Ravensdale, WA: Idyll Arbor, Inc. (editor: D. Juppé)
Website Design:
http://denisejuppe.wixsite.com/christmasfolk (in process)
Volunteer Experience:
2020 Phoenix Zoo, Phoenix, AZ Guide
2014-2018 Phoenix Art Museum, Phoenix, AZ Docent
2009 Medical Clinic, San Francisco El Alto, Guatemala Translator
2006-2007 Escuela San Miguel, Cardenas, Nicaragua Computer Teacher, Microsoft Office
1993-1994 South School, Andover, MA After School Instructor, Astronomy
References on request.